All Higher Ground cases manufactured by Shaun Jackson Design, LLC, a Michigan company carry a Limited One Year Warranty. Each bag is manufactured under the highest standards and is warranted to be free from material and workmanship defects for the Original Owner (proof of purchase is required). "Original Owner" is a person who purchased the bag from Higher Ground or Authorized Dealer. Any bag purchased from a private person or from a dealer not authorized by Higher Ground is specifically not covered under this warranty.
This limited warranty covers defects encountered in the normal use of the bag and does not apply if the bag is damaged due to physical abuse, mishandling, accident, negligence, or if the bag is altered or modified by the purchaser in any way. This warranty does not cover wearing or materials or components which may occur after extended use of the product. This warranty only applies to defects that impact the performance of the product, and not cosmetic issues due to normal "wear and tear" of the product.
If one of our products ever fails due to a manufacturing or material defect, we will repair or replace it with the same or comparable bag. In the event that the same or comparable bag does not exist, Higher Ground will issue a store credit based on the most recent MSRP for the damaged item (or purchased value if an original receipt is presented with the return).
Higher Ground shall have no liability or responsibility to the Original Owner or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by Higher Ground products. Except for the express warranty stated above, Higher Ground makes no other warranties with respect to the bags, expressed or implied. Higher Ground reserves the right to make changes in design, materials and specifications without prior notice.
All returns must be sent to Higher Ground at the Owner's expense.
download our returns & exchanges form and include it with
your shipment to the following address. Please be sure to fill
out the form as completely and accurately as possible so as to
ensure the quickest handling of your request. download
form You are responsible for the return shipping
charges. If an item is returned for repair, we will ship the item
back to you at our cost. (domestic US shipments
only, international customers are required to pay for their return
4231 Shetland Dr
Ann Arbor MI 48105